Terms & Conditions
Styling
All styling bookings will be confirmed by email with the date, time and location of your appointment. Payment options will be agreed at time of booking.
Wardrobe Edits & Personal Shopping must be paid in full prior to the session.
Mileage and travel costs will be added to styling appointments according to location and journey time outside of Tonbridge.
All timings for styling appointments are approximate and are intended as a guide only.
Vouchers
Styling vouchers can be purchased for specific styling services or any amount towards a service. All vouchers carry a 6-month expiry date which can be extended under reasonable circumstances.
Shopping
Clothes & accessories bought through the website or via the studio may be returned within 14 days of purchase with the exception of jewellery which CANNOT be returned for hygiene purposes. All items must be unworn and have the original tags attached. If you wish to return an item, please contact us by email: styling@elisatrayner.com to arrange your return.
Postage & Collection of goods
If purchasing through the website you can select Postage at £4.95 or you may arrange to collect your order from the studio free of charge. Postage costs are non-refundable. We also offer a free local delivery service in Tonbridge & Hildenborough.
If you wish to return an item you will be responsible for the return postage costs and we recommend that any item that is returned is sent signed for or tracked or returned in person to the studio. We can only be responsible for items returned to us once we have physically received them. A refund will be processed on receipt of your returned items.
Shipping
We currently ship to the UK only.
Contact us:
Please contact us at styling@elisatrayner.com if you have any queries about any of our products or services.